Domains

Watch this First!

Domain Purchase & Access Checklist

Answer one step at a time. This helps us connect your website as quickly as possible.

Did you watch the domain tutorial?

This explains domains, common providers, and how access works.

No problem — please watch the tutorial, then come back and click “Yes, I watched it.”

Do you already have a domain for your website?

Example: www.yourgym.com

Got it — we’ll help you choose a provider to purchase a domain (or transfer one in).

Do you know who your domain provider is?

If you’re not sure, you can look it up using Whois.

Look it up (Whois)

No worries — open Whois in a new tab, search your domain, then come back and continue.

Select your domain provider

Choose the provider you use (or the one you want to purchase/transfer through). Your selection stays highlighted.

Please select a provider before continuing.

Provider setup & access instructions

We’ll show the most relevant provider instructions based on what you selected. You can also view all providers if needed.

Selected provider: Not selected

Important access note
When granting access, please add: [email protected] or [email protected]. If MFA is enabled, you may need to approve the login or share a one-time code during setup.

Zen Planner Engage

You can purchase or transfer a domain directly inside Zen Planner Engage. No delegate or shared access is required.

Go to Settings → Domains & URL Redirects, then use the Purchase / Transfer option in the upper-right corner.

GoDaddy

Grant us Products & Domains delegate access. This allows us to connect your website while keeping billing/account info private.

Browse options Grant access

Google Domains

Google sold Google Domains to Squarespace. Sharing access is done through Squarespace’s system.

Browse options Grant access

Namecheap

Sharing account access uses Namecheap’s “Team Management” / account sharing tools.

Browse options Grant access

Cloudflare

Cloudflare does not offer delegate access. Instead, add our email as a full account member.

Browse options Grant access

Squarespace

Squarespace does not offer classic “delegated access.” Typically users must share full access or transfer the domain out.

Browse options Grant access

Hover

Hover recommends either sharing the login or transferring the domain to a provider that supports access controls.

Browse options Transfer / share

Wix

To grant access, add us as a site collaborator. Wix doesn’t allow custom values (not recommended).

Browse options Grant access

Shopify

Grant us Domains & Store Settings access by adding us as a Collaborator. This lets us connect your website without needing full login/billing access.

Browse options Grant access

How would you like to share your domain information with us?

Choose one option below. If you’re unsure, use Live Chat and type “Domain Help.”

Optional (helps us match your submission): Email

Text “Domain Help”

Live Chat tip: Enter your name + email, then type Domain Help so we route you correctly.

If the chat bubble didn’t open, please click the bubble in the bottom-right corner.

Did you share your domain information with us?

Once you’ve submitted, mark this complete so we can move you forward.

No worries — come back after you submit and click “Yes.”

Finished

You’re all set — we’ll review your domain info and follow up if anything is needed.

Progress: 0/7

Domain FAQ's

What is a domain?

Your domain is your website’s address — it’s what people type into a browser to find you, like yourbusiness.com.

Do I need to own a domain to have a website?

Yes, you do have to own a domain in order to have a live website.

If you have a site that is currently live, then you do own a domain.

What if I don’t know whether I already own a domain?

Who.is can help you learn about who your domain provider is.

Where do people usually buy domains?

Most domains are purchased through companies like Engage, GoDaddy, Google Domains, or similar providers.You usually pay for it once a year.

What does “granting access” mean?

Granting access means allowing us to connect your domain to your website.

It does not give us ownership, and it does not change your billing.

What if I want to buy a new domain instead of using my old one?

That’s an option. We can help you choose and purchase a new domain when you’re ready.

What if I’m not comfortable doing anything technical?

That’s okay — most clients aren’t.
We’ll explain only what’s needed, in plain language, and help you through it when the time comes.